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In the era of advanced technology and automation, the debate between AI chatbots and human customer support agents has gained significant attention. This discussion centers around

ChatGPT is amazing. It really is. It can write romantic poems, summarize complex text, provide engaging fun conversations, and answer sophisticated general knowledge questions. It

We are living in the experience economy. Every business is in the business of delivering experiences. Some businesses like amusement parks, vacation cruises, themed restaurants,

Over the decades, combinations of various programming techniques have enabled slow spotty progress in AI — punctuated by occasional breakthroughs such as certain expert, decision

In the last 6 years we’ve gone from ‘Software is eating the world’ to ‘AI is eating software’. Yes, tremendous advances in machine learning have

I find myself explaining the differences between Narrow AI and AGI (Artificial General Intelligence) more often these days. So I want to take few minutes

We ended 2019 concluding that Chatbot fatigue is real in the enterprise market as Chatbots failed to deliver on their promise. However, the business problems

As simple as these characteristics sound, they are profoundly hard yet critical in achieving customer engagement. A website or a mobile application doesn’t have these

General human-level artificial intelligence, or AGI, has certain specific requirements. These cannot be met by current machine learning/ deep learning approaches alone, nor by any narrow techniques. What we need is

A Brief History The original vision of AI some 60 years ago was to build machines that can think, learn, and reason like humans. Initial

Hyper-Personalization is the future of Customer Experience and Customer Experience dictates the level of Customer Engagement. Customer Engagement turns Prospects into Passionate advocates. “It’s not

Knowledge is knowing that a tomato is a fruit; Intelligence is not putting it in the fruit salad. I think this quote sums up the

Essentials of general intelligence: the direct path to AGI General intelligence comprises the essential, domain-independent skills necessary for acquiring a wide range of domain-specific knowledge

Natural Language, Cognitive Architectures & The Third Wave Getting Chatbots to Work AI and Natural Language Cognitive Architectures The Third Wave of AI Why Machine

What if every enterprise software comes with a Smart Interactive Co-Pilot (a digital assistant) that truly engages users? What if this portable, active brain Co-Pilot can have